Remote Support

Help is just moments away!

Experienced Walsh technicians are standing by 24/7 to provide hands-on training or system support. Our remote support service enables us to temporarily access your system to quickly troubleshoot issues and provide solutions. The permission-based process is designed to protect the security and integrity of your system, while delivering expert support.

Simply follow these steps to initiate a remote support session.

  1. Contact our support team via email or by calling 515-262-9822.
  2. When speaking with your Walsh technician, click the "Connect" button below.
  3. Type in your name and the one-time-use Support Key Code provided by your technician in the form.
  4. Click Continue.
  5. Click Run or Save at the bottom of your screen (depending on the Internet provider you use). Then follow the onscreen instructions.
  6. Your support session will be established in less than a minute.
  7. Your Walsh technician will have remote access to your security system and remain on the phone with you to provide the support needed.


You can also contact our support team via email or by calling 515-262-9822.

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